What is Town Square (TownSq)?
Town Square (TownSq) is the leading, global technology solution for better community living, and offers flexibility with both computer and mobile based applications. TownSq is designed to help you connect with your neighbors, collaborate with your management team and stay up to date on community happenings – anytime, anywhere, and on any device.
TownSq can provide answers to your account management questions 24/7 in coordination with our public website. Residents can submit work orders, register for community events, vote on important topics and/or just check in with their neighbors.
- Easily communicate with neighbors, community managers, and board members
- Manage their account and pay online
- Get up to date community news and events
- Request and review the status of service inquiries
- Participate in community polls
- Communicate with their designated Neighborhood Representative
- RSVP for events
- Locate and review our amazing facilities and amenities. Access governing documents and financial reports
- View open violations on your account
- Provide suggestions to the various committees and get involved.
How do I register for Town Square (TownSq)?
to register Town Square (TownSq) or download the TownSq App from your mobile device. Registration is easy and only requires your email address and your account number (found on your HOA invoice). If you cannot locate your account number please contact the Management Team using the Contact Us
to watch a video on how to download the TownSq App.
How do I pay my HOA assessment in TownSq?
To pay your HOA assessment online, you will first need to register in Town Square (TownSq). Click here
to register TownSq or download the TownSq App from your mobile device. Registration is easy and only requires your email address and your account number (found on your HOA invoice). If you do not have your account number, please contact the Management Team using the Contact Us
Once you have registered in TownSq you will be able to pay your assessment online, as well as receive other resident-only information.
How do I make a payment on my computer or mobile device?
From a computer:
Login to Town Square
(TownSq). From the top of the home page, select the account you would like to make a payment on. Click “make a payment” to choose from a menu of options: pay your open balance, set up a recurring payment or make a one-time custom payment.
From a mobile device:
Open the TownSq App. From the top of the homepage, choose the account you would like to make a payment on.
Click “make a payment” to choose from a menu of options: pay your open balance, set up a recurring payment or make a one-time custom payment.
to watch a video on how to make a payment using TownSq. Should you encounter a problem or have a payment question, click here
to email the TownSq support team.
Will I incur a fee for making a payment in TownSq?
When making credit card payments online, there is a $2.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment and varies by Association. When making a payment via E-Check, there is a $2.95 convenience fee.
Associa is the managing agent that facilities payments between the homeowner and the Association. Associa provides a technology solution for this payment process and the fee charged is an online technology convenience fee charged by a PCI (Payment Card Industry) Compliant credit card company.
What is PCI Compliance?
The Payment Card Industry Data Security Standard (PCI DSS) applies to all companies that accept credit card payments. If a company intends to accept card payments, store, process and transmit cardholder data, that data must be hosted securely with a PCI compliant hosting provider.
Are there any payment options that don't include online fees?
Yes. Associa offers payment options that do not include online technology convenience fees.
- Physical check/lockbox payment
Homeowners can mail a physical check, money order or cashiers check to the following address:
Cinco Residential Property Association, Inc.
C/O New First Bank
PO Box 1727
Richmond, Texas 77406-0444
Please include your account number and allow 7-10 days for processing to prevent late fees and interest.
Online Billpay can differ from bank to bank. Homeowners must contact their bank to set up and authorize payments to be automatically withdrawn.
How is the data on TownSq used and stored? Is it secure?
Our goal is to improve communication and provide 24/7 access to the information you want. Analytics data (number of users, frequency of visits, type of interaction, etc.) is only leveraged to improve the user experience. Understanding what features and content are most popular helps us continually improve the solutions we deliver.
To maximize the security of sensitive information and assets, Town Square (TownSq) has a suite of technology solutions:
- Security and protection of funds
- Best in class processes
- Segregation of duties
- GAAP compliance
All information in TownSq and the C3 billing system is maintained in a physically secure data center and complies with local ordinances concerning data protection. Personal and confidential information in TownSq and C3 is never shared or sold to anyone. The CRPA Board of Directors agreed/approved the use of TownSq and C3 based on the following criteria:
- Multiple layers of security with constant surveillance and biometric access control
- Housed in a nearly indestructible bunker
- Reliable backup power source
- Multiple communication providers
- Independently regulated and certified at the highest levels
- Firewall and intrusion protection
- Data storage with tightly controlled access permissions and backup redundancy
- Compliant with stringent industry standard programs (SOC 1/ISAE 3402, SOC 2, SOC 3; FISMA, DIACAP, and FedRAMP; PCI DSS Level 1; ISO 9001, ISO 27001, ISO 27018; and multiple other security and compliance protocols)
- independent third-party attestation for all industry certifications
- Numerous physical safeguards to secure data centers from unauthorized access
- Rigorous screening and background checks for all data center employees
- Encryption of all sensitive data, such as user passwords
- Contingency planning and incident response playbooks to continually monitor risks
- Data sanitization of all decommissioned equipment
- All data in motion is SSL encrypted